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FAQs

Q. What payment methods do you accept?

Whilst we aim to send your entire order in one parcel, this is not always possible. If we do have to make more than one shipment, postage will only be charged on the first shipment and we will only charge you for the items in each shipment as they are despatched.

Crew Clothing Co. has built up excellent relationships with a range of carriers in order to offer its customers as wide a choice as possible for shipping and to keep delivery costs low. As such we cannot confirm by what method of shipping your order will be sent until the order is collated and despatched.

At the point of despatch you will receive an email confirming the content and method of delivery for your order. This email will also contain a link to that carrier’s website with detailed tracking information.

When using our ‘Standard’ shipping method, please allow 2-5 working days for delivery. If an item cannot be delivered within this time we will inform you of a new estimated despatch date.

Our ‘Next Day’ service (applicable if you have selected this method at the point of ordering and that order was placed before 2pm) will be sent that day for delivery the following working day (Mon-Fri). If an item cannot be delivered within this time we will contact you as soon as possible to inform you.

International delivery times can vary greatly depending on destination. We will collate and ship your order as quickly as possible, at the time we despatch your order to you we will send you an email (providing you have supplied us with an email address) and this will contain all the information about your shipment. Crew Clothing Co. cannot be responsible for any delays with local customs and any additional customs charges applicable are payable by the customer, these charges are *not* included in our original delivery costs.

For UK orders, If you have not received your order or an attempted delivery card within 5 days of receiving your despatch confirmation email, please contact us as soon as possible on 0845 130 6250 and we will attempt to locate your shipment for you.

We have a range of delivery options available to offer you a choice of services to suit your individual needs.

Standard @ £4.95
This service usually takes 2-5 days for delivery and is sent using a secure ‘sign-for’ service. These deliveries can occur anytime between 8am and 6pm Monday to Friday.

Next Day @ £8.95
If you are placing your order with us before 2.00pm (Mon-Fri) then we will despatch your order that same day for delivery on the next business day. This is a secure ‘sign-for’ service and delivery can occur anytime between 8am and 6pm Monday to Friday.

International
We welcome orders from overseas and as such we have a range of shipping options to suit. Please refer to the shipping table below for a detailed view of the prices you will pay when shipping outside of the UK.

We regularly review our delivery options in order to offer the best possible prices and services to our customers.

If you have received an email from Crew Clothing Co. then this could be for several reasons.

Shopping Online
When you shop with us online, you will receive an email to confirm that order has been placed. This allows you the chance to check what you have ordered was correct.

Despatch Confirmation
At the point we despatch your order (if you have supplied us with an email address) we will send you a despatch confirmation email. This email confirms the method and content of that particular shipment. If an item is not shown in that email, then it will be despatched separately. This email will also contain detailed tracking information.

General Communication Regarding Your Order
Depending on the individual circumstances of your order (such as how and when it was placed, and its content) you may receive additional emails from us. These will be clearly shown in the subject line as ‘Your Order with Crew Clothing Co.’ If you do receive such an email, then we are attempting to let you know something important about an open order that we are processing for you, or a refund. We hope you understand that by sending such emails, we are trying to minimise any delays that may have occurred with your order.

Promotional Mailings
From time to time, Crew Clothing Co. likes to offer its customers a chance to receive something special, anything from a discount on an item to ‘buy together and save’ offers. You will not receive such mailings unless you have indicated to us that you are happy to do so. If you believe you may have received such an email in error, please contact us by clicking here and we will remove your email address from our mailing list.

If you are not completely satisfied with your Crew Clothing Co. item, please complete the returns form and using the returns label provided, return the item/s (unworn and undamaged) from any UK Post Office. We would advise you to obtain a proof of postage as Crew Clothing Co. is not responsible for returns until they are received within our returns department.

We always aim to process refunds as soon as they are received, however please allow up to 21 days before contacting our team regarding returns. If you have not received an email confirming that your return has been processed within this time, then please do call us.

Any items sent back to us for a refund must be returned within 1 month of receipt and the original proof of purchase must be included. This does not affect your statutory rights.

For your convenience purchases made via our website and telephone may also be returned and refunded in any of our stores. Exchanges can also be made at any of our listed stores or by returning the items to us as described above.

Whilst some of our customers do live within easy reach of our Head Office and fulfilment facility, please note that we cannot accept returns if you deliver them to us by hand.

Exchanges can be made in any one of our stores. Simply visit Store Locations to find your nearest store.

We’re very sorry to hear that we’ve sent you the wrong product. Using the reverse of the delivery note contained within your parcel, please fill out the ‘Exchange’ section and explain that the item has been sent in error and that a replacement for the correct item is required. Using the Freepost returns label on the front of the despatch note, please re-seal the item in its original packaging and take this to any UK Post Office. We would advise you to obtain a proof of postage as Crew Clothing Co. is not responsible for returns until they are received within our returns department.

We’re sorry to here there’s been a problem with your new Crew Clothing Co. item. We want to rectify this for you as soon as possible. Using the reverse of the delivery note contained within your parcel, please fill out the ‘Exchange’ section and explain that the item has a fault. Please identify what the fault is to help us improve this for the future. Using the returns label on the front of the despatch note, please re-seal the item in its original packaging and take this to any UK Post Office. We would advise you to obtain a proof of postage as Crew Clothing Co. is not responsible for returns until they are received within our returns department.

The Crew Clothing Co. web site and any transactions on the web site are protected by Thawte.

If you elect to order online, we will ask you to enter your card details as part of the ordering process. These details are encrypted using a SSL secure server before sending and are only ever stored in this encrypted format.

Yes, Crew Clothing Co. attends a number of events throughout the year. If you’d like to find out where these will be in the coming months, please contact us at customerservices@crewclothing.co.uk