Click and Collect T&C
What is Click & Collect?
Click & Collect means your order can be delivered to the Crew store of your choice. The delivery is free of charge. We charge your card when we despatch your goods to the store.
Is Click & Collect available on Crew Clothing's mobile site?
We now have the facility on our mobile site and the shopping process is exactly the same as on our full website.
Is everything on the website available for Click & Collect?
From new season stock to Sale items, all our products are available through Click & Collect.
How much does Click & Collect cost?
The Click & Collect service is delivered free of charge.
We charge your card when we despatch your goods to the store.
How do I use Click & Collect?
To use Click & Collect simply shop online at home or through an in-store iPad and select the ‘collect in store’ option at the online checkout. You can then select your preferred store you’d like your order delivered to by using our online store search.
When do I pay for my Click & Collect order?
We will charge the payment card or PayPal account used when we despatch your goods to the store. Gift Cards will be charged at the point of order placement.
How long will it take for my order to arrive in store?
Order by 5.30pm Monday - Friday to pick up the next working day in store. Orders after 5.30pm Friday will arrive in store by Tuesday. During Sale orders will arrive within 2-4 working days. On a Bank Holiday weekend, orders after 5.30pm Friday will arrive in store by the following Wednesday. During Sale periods delivery will take between 2-4 working days.
How will I know when I can collect my order?
We send you an order confirmation email as soon as you place your online order, to let you know we have received it. The store will email as soon as your items are ready for collection.
Why isn’t my local Crew Clothing store offering Click & Collect?
Click & Collect is available at all Crew Clothing stores except for Jersey and Guernsey. It will not be available if a store is closed for refurbishment or under rare circumstances such as flooding.
How long will I have to collect my order?
You have a full five days to collect your order from the date we advise you it is ready for collection.
What happens if I am unable collect my order?
If you are unable to collect your order within five days, please contact the store by phone and staff will do their best to help.
Where should I collect my order from?
Simply ask any member of staff when you visit the store.
What do I need to take with me when I collect my items?
To collect an order, one of the following must be presented by the named card/account holder:
- The payment card used for online payment
- Valid photo ID where PayPal has been used (passport or driving license)
Can I return items delivered by Click & Collect?
Yes of course. Simply return any unwanted full-price items, along with your proof of purchase to any store within one month for a refund or exchange. Sale items will need to be returned within seven days. Please note, where PayPal has been used, we are unable to process a refund in store. Goods may be exchanged for item/s of equivalent value, or returned to us by post. Please see our ’Hassle Free’ Returns & Exchanges page for more information.
Who can I contact if I have any questions about my Click & Collect order?
If you have already received an email from the store, confirming that your order is ready for collection, please contact the relevant store team for assistance.
Our customer services team will be happy to answer any other queries you may have.
You can phone them on 0333 121 1993
Monday - Friday: 9.00am - 6.00pm
Saturdays & Sundays: 9.00am - 5.00pm