Summary of Delivery Options:
Once your order has been despatched, an email will be sent confirming all details of your delivery, including the carrier details and tracking information for your parcel.
Standard: £3.95 or FREE when you spend £50*
Delivered within 2-4 working days by Royal Mail Tracked. During busy Sale periods, delivery may take up to 7 working days.
Next Day Click & Collect: FREE
Order by 6pm Mon-Fri to pick up the next day in store. Orders after 6pm Fri will arrive in store by Tues.
As soon as your order arrives in store, we’ll send an email to let you know that it’s ready for collection. When visiting us to collect your parcel, please remember to bring the payment card used, or valid photo ID for PayPal.
Next Day: £5.95
Next Day Delivered by 1pm: £7.95
Express Monday: £5.95
*Not available during public holidays.
Saturday Delivery: £7.95
Order by 6pm Friday for delivery on Saturday.
GIFT CARD DELIVERY - Free postage when your order contains only Gift Cards
UK* Delivery: 4 - 6 working days
Europe Delivery: 5 - 7 working days
Rest of the World Delivery: 7 - 12 working days
All express services require a signature upon delivery. UK only, excludes Northern Ireland and Scottish Highlands (postcodes: PH22, PH33, PA34, IV1 - IV5, IV11, IV13, IV15, IV17, IV19, IV26, IV40, IV52, IV63, KW16, HS2, ZE1). Text-notifications will be issued where a mobile telephone number has been provided.
Europe - Standard: £5.95
5 - 7 working days
Europe - Express: £8.95
2 - 3 working days
Rest of the World - Standard: £9.95
7 - 12 working days
Rest of the World - Express: £15.95
3 - 5 working days
If your delivery address is outside of the UK, you may be subject to import duties and taxes which are levied once a shipment reaches your country.
You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country.
International deliveries can be tracked using the reference provided in your despatch email.
Express International Delivery orders are sent via DHL and require a signature upon delivery. (Deliveries with DHL cannot be made to BFPO or PO Box addresses, Russian Federation, Monaco, Tenerife or Mallorca.)
Summary of Returns Options:
RETURN TO STORE
Items can be returned to any UK Crew Clothing store for a refund or exchange, when accompanied by the original receipt or Despatch Confirmation Note
*. Please note, in order for refunds to be processed, the payment card used for purchase must be presented in store by the named card holder, as we are unable to refund to an alternative card/cardholder.
*Please note, where payment has been made via PayPal, we are unable to process a refund in store. Goods may be exchanged in store for item/s of equivalent value only. For a refund to be processed to a PayPal account, goods must be returned by post as outlined below.
Please note, our HOOPERS TORQUAY concession store is unable to accept the return of goods purchased in other Crew stores, or online.
RETURN BY POST
Simply complete the returns form on the reverse of your Despatch Confirmation Note and enclose this with your return, then label your parcel using the pre-addressed sticker provided. Unless otherwise stated, postal charges will apply when returning goods to our Head Office address.
We strongly recommend that all customers obtain proof of postage from the sending office/retailer, to safeguard the returning parcel. NB. We are unable to accept responsibility for goods which do not reach us.
Where an email address has been provided, an email will be sent to confirm receipt of your return parcel. Replacements/refunds will be processed within 7 working days from the date we receive your return. All refunds will be issued via the original payment method.*
*Please note, where payment has been made via PayPal, we are only able to offer an exchange for items of equal or lesser value to the returned item/s.
Returns Address: Crew Clothing Returns, 20 Lydden Road, Wandsworth, London, SW18 4LR
Available to UK customers, Collect Plus offer a convenient returns service for a uniform price of just £4.09, from over 5,500 participating stores.
To create your returns label and locate your nearest store, visit the Collect Plus website:
Simply attach your Collect+ label to the parcel and deposit your return. A postage receipt will then be provided, with a unique tracking reference for your return. Parcels typically take 3-5 working days to arrive. Refunds/exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm