Payment

We accept online payment in a secure environment by credit or debit card. Payment cards accepted include Mastercard, Visa, Delta, Maestro, Solo, American Express as well as Gift Cards. We also accept payment via PayPal.

During order placement, all credit/debit cards will be pre-authorised, without charge. Once an order is complete and despatched from our Distribution Centre, the payment card will be charged and a Despatch Confirmation email sent. Where items are despatched separately due to terms of availability, charges will also be applied separately.

Where a Gift Card has been used as payment, the balance will be debited at the point of order placement.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication and where appropriate are inclusive of UK sales tax (VAT) at the current rate. For customers outside the EU, the VAT amount will be deducted in your basket total.

More information about VAT (sales tax) for overseas orders

We can refund VAT on items sold by Crewclothing.co.uk and sent to BFPO and FCO addresses, as long as the address is located outside of the UK.
 
BFPO Addresses Based Outside of the EU
To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You'll need to contact us within 3 months of the time of the supply of goods.
 
BFPO Addresses Based within the EU
Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. Crew Clothing Company will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
 
For goods which are dispatched to BFPO customers in Cyprus or Germany Crew Clothing Company requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
 
for British forces in Cyprus - under Article 151 (e) of EC Council Directive 2006/112/EC, or
for a visiting force in Germany - under Article 151(d) of EC Council Directive 2006/112/EC.
Crew Clothing Company requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, Crew Clothing Company can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:
 
Customer Services Department, Crew Clothing Company, 20 Lydden Road, London, SW18 4LR United Kingdom
Alternatively, you can e-mail this information in PDF format, to customerservices@crewclothing.co.uk. You'll need to contact us within 3 months of the time of the supply of goods.

Crew Clothing Company uses a single standard pricing policy for the UK and Channel Islands. Therefore, we do not offer VAT refunds on orders delivered to the Channel Islands.

However, where VAT claim back is applicable, we offer to provide a VAT receipt for any purchase. If you wish to request this, please get in touch via email: customerservices@crewclothing.co.uk or phone: +44 (0)333 121 1993