The jacket - very comfortable and warm. Not tested in full rain but certainly keeps the showers off. Only downside was the poppers on the pockets are too stiff for the lining fabric and I tore this trying to open it the first time I used it - which brings me to service.
The service - I only give five stars for service if I am blown away by excellent service. I took the torn jacket back to the shop and the assistant could not have been more helpful and accommodating. He took back the faulty jacket and arranged delivery to my home of a replacement as they did not have another in store in my size. The important thing for me was that the assistant acknowledged the fault right away without in anyway suggesting that the product was less than excellent in every other aspect. He quickly offered suitable replacement arrangements (which the company duly kept to) and apologised for the inconvenience. I was left with a positive feeling about Crew Company and its products.
Andrew, 13th December 2018