Extended Returns
Given we've had to temporarily close some of our stores in line with government guidance, we're giving you a little longer to return any unwanted purchases. All items purchased since October 15th 2020 can be returned by March 31st 2021 for a refund or exchange, with the original receipt (including sale items)
Items bought as part as the multi-buy offer can be exchanged for another item within the same offer.
All refunds will be via the original payment method. Please also note your right to cancel>
If you’ve lost your receipt or despatch note, we can exchange items at the current selling price only.
To return, simply choose one of the below options:
IN STORE

Take your parcel to a Crew Clothing Company store, along with proof of purchase for a refund or exchange then and there.
BY POST
Complete the returns form found on your Despatch Note and enclose within your parcel. Attach the pre-printed Royal Mail label (also found on your Despatch Note) to the front of your parcel and take to your local post office. Please note:
- Unless otherwise stated, postal charges will apply when returning items by post
- We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.
- Refunds and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.
- Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used.
Returns Address: Crew Clothing Company Ltd. Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD
VIA COLLECT+
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm
View our full returns and refunds information
The Small Print
- Unless faulty, we are unable to accept the return of underwear
- Swimwear is only returnable if unworn, with the hygiene strip and original labels in place
- If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method
- If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required
- Replacement items will be sent free of additional delivery charges
- If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s
- In cases where Crew Clothing items have been purchased elsewhere, from a department store or independent stockist, we are unable to issue a refund/exchange