Returns & Refunds

Extended Returns

Given we've had to temporarily close some of our stores in line with government guidance, we're giving you a little longer to return any unwanted purchases. All items purchased since October 15th 2020 can be returned by March 31st 2021 for a refund or exchange, with the original receipt (including sale items)



Items bought as part as the multi-buy offer can be exchanged for another item within the same offer.

All refunds will be via the original payment method. Please also note your right to cancel>

If you’ve lost your receipt or despatch note, we can exchange items at the current selling price only.  

To return, simply choose one of the below options:
 

IN STORE

Take your parcel to a Crew Clothing Company store, along with proof of purchase for a refund or exchange then and there.

BY POST

Complete the returns form found on your Despatch Note and enclose within your parcel. Attach the pre-printed Royal Mail label (also found on your Despatch Note) to the front of your parcel and take to your local post office. Please note:

- Unless otherwise stated, postal charges will apply when returning items by post

- We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.

- Refunds and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.

- Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used. 

Returns Address: Crew Clothing Company Ltd. Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD

VIA COLLECT+ 

Visit www.collectplus.co.uk to create a low cost returns label, then drop off your parcel at the nearest participating collection point and obtain a proof of postage. Before sending your return to us, don't forget to include your name and a suitable contact number or email address. Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.

For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm

View our full returns and refunds information

The Small Print

- Unless faulty, we are unable to accept the return of underwear

- Swimwear is only returnable if unworn, with the hygiene strip and original labels in place

- If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method

- If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required

- Replacement items will be sent free of additional delivery charges

- If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s

- In cases where Crew Clothing items have been purchased elsewhere, from a department store or independent stockist, we are unable to issue a refund/exchange