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If you’ve lost your receipt or despatch note, we can exchange items at the current selling price only.
To return, simply choose one of the below options:
Take your parcel to a Crew Clothing Company store, along with proof of purchase for a refund or exchange.
Complete the returns form found on your Despatch Note and enclose within your parcel. Attach the pre-printed Royal Mail label that you can also find on your Despatch Note and take to a Post Office. Please note:
- Unless otherwise stated, postal charges will apply when returning items by post
- We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.
- Refund and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.
- Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used.
Returns Address: Crew Clothing Company Ltd. Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD
Visit www.collectplus.co.uk to create a low cost returns label, then drop off your parcel at the nearest participating collection point and obtain a proof of postage. Before sending your return to us, don't forget to include your name and a suitable contact number or email address. Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm
THE SMALL PRINT
- Unless faulty, we are unable to accept the return of underwear
- Swimwear is only returnable if unworn, with the hygiene strip and original labels in place
- If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method
- If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required
- Replacement items will be sent free of additional delivery charges
- If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s
- In cases where Crew Clothing items have been purchased elsewhere, from a Department Store or independent stockist, we are unable to issue a refund/exchange