Returns Policy: COVID-19 Update

We understand that you might not be able to access your local Post Office or CollectPlus point as regularly as usual so we’ve extended our returns policy to 90 days until further notice. Should you have any questions, please don’t hesitate to contact us at customerservices@crewclothing.co.uk

Returns Policy

We're happy to offer an exchange or refund on unworn items within one month - or 14 days for sale items - with a valid receipt or despatch confirmation note.

All refunds will be via the payment method as before. Please also note your right to cancel

 

If you’ve lost your receipt or despatch note, we can exchange items at the current selling price only.  

To return, simply choose one of the below options:
 


IN STOREReturn in store

Take your parcel to a Crew Clothing Company store, along with proof of purchase for a refund or exchange.


BY POSTReturn by post


Complete the returns form found on your Despatch Note and enclose within your parcel. Attach the pre-printed Royal Mail label that you can also find on your Despatch Note and take to a Post Office. Please note:

- Unless otherwise stated, postal charges will apply when returning items by post

- We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.

- Refund and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.

- Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used. 

Returns Address: Crew Clothing Company Ltd. Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD




VIA COLLECT+ Collect Plus

Visit www.collectplus.co.uk to create a low cost returns label, then drop off your parcel at the nearest participating collection point and obtain a proof of postage. Before sending your return to us, don't forget to include your name and a suitable contact number or email address. Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.

For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm

View our full returns and refunds information

THE SMALL PRINT

- Unless faulty, we are unable to accept the return of  underwear

- Swimwear is only returnable if unworn, with the hygiene strip and original labels in place

- If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method

- If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required

- Replacement items will be sent free of additional delivery charges

- If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s

- In cases where Crew Clothing items have been purchased elsewhere, from a Department Store or independent stockist, we are unable to issue a refund/exchange