Head Office Careers

Our Head Office is based in South West London and is home to our central functions including design, buying, merchandising, marketing, finance and IT. We are looking for enthusiastic self starters with the drive and ambition to support our stores across these functions and are currently recruiting into the following roles:
 
Womenswear Designer

Job Title: Womenswear Designer
Department: Design
Reporting To: Head of Womenswear Design
Responsible For: No direct Reports

Main Aim of Role:

Working with the Head of Womenswear Design and design team on all aspects of the development of the Crew Women’s collection in line with company strategy.  Specific initial responsibility and accountability for the jersey and sweats ranges. 

Key performance indicators:

  1. Full price Womenswear sales growth season on season with achievement of business plan overall;
  2. Specific sales performance of own designed categories
  3. Delivery of suitable designs selected by the buying/merchandising teams for ranging

Key accountabilities:  Design and development: Womenswear:

  1. Identifying who our current Crew Clothing customer is, who our lapsed customer is and who our untapped customer might be through own store visits, competitor visits and liaison with the Crew clothing team
  2. Contributing to the research and creation of seasonal mood boards and colour palletes with the Head of Womenswear Design and design team with brand focus at all times
  3. Participating in the sourcing of prints / artworks and liaison of their development within the range with the in-house print designer
  4. Working with freelance graphics designer on any graphics required
  5. Working into the options and brief given by the Head of Womenswear design in line with the plan generated by merchandising
  6. Sourcing fabrics and trims and identifying carry over fabrics and trims with the Sourcing Manager
  7. Ownership of specific range areas to create a balance of core lines, updates and tiered newness, with initial focus on jersey and sweats
  8. Developing a coherent range structure within owned areas to deliver choice of fashionability, end-use, pricing architecture, colour etc.
  9. Creating final range sketches with approval of the Head of Womenswear Design to present at sketch sign-off to the relevant directors and teams
  10. Creating design packs using illustrator ready to liaise with suppliers and the in-house technical team as required
  11. Creating range plans with the WW team and updating as required
  12. Adherence to critical path deadlines
  13. Contributing to initial outfitting concepts with the Head of Womenswear design
  14. Working with the buying team to deliver short lead-time design for open to buy in season reacting to market and customer trends

Key accountabilities: Cross functional working:

  1. Understanding and achieving the critical path given by Directors
  2. Working with buying teams and the supplier base on initial costings and margin implications of all product development
  3. Chasing in and presenting prototype samples to buying and merchandising teams as well as Directors and the MD
  4. Placing SMS orders for business requirements including wholesale
  5. Attending fittings with the technical and buying teams
  6. Travelling to the International supplier base or on specific research trips as required in line with achieving company strategy
  7. Presentation of owned ranges to any selling channel as required
  8. Tracking sales and taking ownership of product lines with the buying and merchandising teams to gain learnings for future growth
 
Customer Service Assistant

Job Title: Customer Service Assistant
Department: Head Office, Lydden Rd.
Reporting To: Customer Experience Manager

Job Role:

This primary purpose of this role is to support the Direct Customer Services team, assisting with customer queries, product returns and feedback. This role acts as a key contact between departments on and off-site, to deliver daily tasks within required time frames and prioritise effectively during peak times. Working with a range of departments, this role requires excellent communication skills and the capacity to manage time effectively.

Specification - Qualifications, Knowledge & Experience

Essential:

  1. Excellent communication skills, both in written and spoken English.
  2. Good mathematical skills.
  3. Intermediate IT skills (Word, Excel, Outlook) with capability to learn systems easily
  4. Intelligent, energetic with excellent attention to detail.
  5. Proactive approach to problem solving and process development.
  6. A keen team player with ability to work under pressure.
  7. Ability and desire to deliver first-class service, with a true customer focus.
  8. Recognises this role as a career gateway to a customer experience or marketing role, within a fast-growing company in a competitive retail sector.

Desirable:

  1. Previous experience in a customer service and/or retail role.
  2. Good technical knowledge of systems and website technologies.
  3. Knowledge and/or keen interest in the manufacture and marketing of clothing/accessories.

Tasks & Responsibilities

  1. To assist with daily customer queries, supporting contact centre (off-site)
  2. Manage the daily processing and despatch of electronic Gift Cards.
  3. Assist the returns department with refunds/exchanges.
  4. Support customer communications via email, telephone and direct mail.
  5. Handling product and service feedback, proactively problem solving, to offer appropriate solutions to customers and reflect on feedback patterns.
  6. Assist with delivery queries and errors, working with our chosen courier partners.
  7. Liaise with Retail team and stores where necessary, to offer a true multi-channel customer experience.
  8. Support wider tasks on an adhoc basis, in response to peak trade, promotional activity and customer contact.
 
Part Time PA

Main Aim of the Role:

To spend three days per week working closely with members of the senior management team to provide administrative and organisational support. This is a great opportunity to secure 3 days work per week or for recent graduates to get a feel for a retail organisation.

Tasks & Responsibilities:

  1. General filing, typing and presentation preparation 
  2. Submitting expenses 
  3. Extensive diary management 
  4. Helping with travel arrangements (flights, hotels, trains and taxis, booking meetings, ordering internal lunches, booking couriers) 
  5. Event planning (business and personal) 
  6. Assisting the Executive Assistant to the CEO 
  7. Typing and minute taking. 
  8. Admin support including scanning, photocopying and binding of documents.
  9. Liaising with internal and external contacts at all levels.
  10. Covering for EA to CEO in her absence. 

Person Specification:

  1. At least 1 year’s experience as a PA or administrator 
  2. Excellent IT skills including a high level of proficiency in Outlook, Word, Excel and PowerPoint 
  3. Excellent research, organisational, coordination and analytic skills 
  4. Good attention to detail and accuracy with a commitment to delivering the highest quality 
  5. Have the ability to work accurately and effectively under pressure, whilst remaining calm and composed 
  6. Excellent communication skills 
  7. Hard working and tenacious 
  8. Passion and a desire to learn new skills and experiences. 
  9. Ability to act Confidentiality and discretely 

Qualifications, Knowledge & Experience:

  1. Solid communication and interpersonal skills, with the ability to communicate at all levels both internally and externally with clients.
  2. An all round team player, but with an ability to work on own initiative, without constant supervision.
  3. Strong Organisational Skills and ability to prioritise duties.
  4. Good telephone manner essential.
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If you feel you have what it takes to succeed in a role at Crew Clothing Co. please send your CV and a covering letter indicating the reference number and position you are applying for to recruitment@crewclothing.co.uk

If you have any other queries regarding career opportunities at Crew Clothing, please do not hesitate to contact our HR Team on 0208 875 2300.

Crew Clothing Co believes in equality of opportunity and employs people solely on the basis of their abilities.

If you are an applicant from outside the EEA, you will be asked to provide the relevant documentation to prove your eligibility to live and work in the UK during the recruitment process.

Please note that unfortunately, due to the high volume of applications that we receive, only candidates who are selected for interview will be contacted.