DELIVERY & COLLECTION

We always aim to pack and despatch your order as quickly as possible. Once it’s ready, we’ll send an email confirming all the details of your delivery including carrier and tracking information – and we won’t charge your credit or debit card until this is done.
Further information on each of our delivery options:

UK Delivery Options:

Standard delivery £3.95 (free when you spend £30 or more)
We aim to despatch within 3 working days of you placing your order. It usually then takes 2-3 days to arrive with you but may take a little longer if carriers are particularly busy or during our busy Sale periods. Thank you in advance for your patience with this.


Next day delivery £4.50
Order by 4pm Mon-Thurs and receive your order the following day.

Express Saturday Delivery £7.95
Order by 4pm Friday and receive on Saturday.

Our express services are only available to addresses within England, Wales and Scotland (excluding Scottish Highlands & Islands: HS, IV, KA, KW, PA, PH, ZE).
When placing an order for delivery within Northern Ireland, UK should be selected as the delivery country. If Next Day is then selected, delivery to Northern Ireland will take 2-3 working days.

 

Click & Collect - Currently available to selected stores

  • Crew Clothing Stores: FREE, delivered within 3-5 working days.
  • Hermes Parcel Shops: £3.50 (free when you spend £50 or more) deliveried within 2-3 working days.
  • For both Click and Collect options, as soon as your order arrives in store we'll send an email to let you know that it's ready for collection. When collecting your parcel, please remember to bring with you the payment card used, or valid photo ID for PayPal
     

 

Gift Cards 

  • These can be bought instore or delivered for free.
  • Standard UK Delivery via Royal Mail tracked : 2 - 4 working days (Mon-Fri excluding public holidays)
  • Standard Europe Delivery: 5 - 7 working days (Mon-Fri excluding public holidays)
  • Standard Rest of the World Delivery: 7 - 12 working days (Mon-Fri excluding public holidays)



International Delivery

Please note, delivery is currently not available to Europe but is available to the rest of the world. We are hoping to be able to deliver into Europe again from April.

  • Standard delivery from £9.95 can take 5-12 working days
  • Express delivery from £15.95 can take 2-5 working days
  • The cost of delivery will be displayed in the online checkout. Local import duties and charges may apply. Please contact your local customs office for more information.


Express deliveries are sent via Fedex and require a signature upon delivery. (Deliveries with Fedex cannot be made to BFPO or PO Box addresses, Russian Federation, Monaco, Tenerife or Mallorca.)


What happens once you have placed an order?
For standard we aim to despatch all orders within 3 working days. Once it's ready, we'll send an email confirming all the details of your order including the carrier used and the tracking information, and we won't charge your credit or debit card until this is done. The day after despatch, you'll be able to use the tracking reference to track your parcel's progress until it arrives.

I've placed an order but haven't received a confirmation email?
If you cannot see this in your inbox, please check your junk folder for the email address used, just in case it has been filed there in error.

For further information, please see our FAQS which we are keeping updated as information chases in line with government-issued Coronavirus guidelines.