WAYS TO RETURN

Changed your mind? No problem. You can return your purchase within 28 days or 14 days if you've purchased a sale item, as long as it’s in its original condition with tags attached, and you have your order details or proof of purchase. Items must be unused, in their original packaging, and in a condition that allows us to resell them.
 
A few things can’t be returned unless faulty or not as described:

• Personalised items
• Underwear and boxer shorts
• Socks that have been tried on
• Swimwear where the hygiene strip is missing or broken
 
All refunds will be issued to the original payment method.
 

Need more information? Please see our FAQs
 

• We’re offering an extended returns policy for the festive season.
• If accompanied by a receipt, all unworn items purchased from 12th October 2026 can be returned for a refund or exchange until 23rd January 2027 (excluding sale items).
• Sale items can be returned up to 14 days after purchase, and any items returned without a receipt can be exchanged in store at the current selling price.
• Any returned items must be in tact, the item unworn and in original condition.
• All refunds will be made via the original payment method.
• For our full terms and conditions, please visit our website.
• This does not affect your statutory rights.

QUICK & EASY RETURNS TO A CREW STORE

STORE RETURNS No printer required, simply take proof of purchase for a refund or exchange Your return or exchange will be processed immediately to the card you paid with You will receive your refund in your bank 3-5 days after the refund is processed. Please note, we are unable to accept returns purchased from concession stores, including Hoopers Department Stores. Find your nearest store here

FREE

TRACK YOUR POSTAL RETURN EVERY STEP OF THE WAY WITH OUR NEW ONLINE RETURNS PROCESS

ROYAL MAIL Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations Print a label or obtain your paperless return QR code by clicking the adjacent link and following the online instructions Refunds will be processed within 7 working days of us receiving them, although this may take a little longer during particularly busy sale periods. Please note, we no longer include a printed delivery note with our parcels.

FREE Start a return

ROYAL MAIL COLLECTION Please note a printer is required to use this service Start your return by entering your order number and email address and follow the steps to select item(s) and chose your return reason Continue to next page and opt for a printable label (QR codes cannot be used for home collection).  After selecting this option, you will be shown nearby Post Office locations. Select any Royal Mail option to generate your returns label. You do not need to visit the Post Office, this is just part of the process to create your label. Once your label has been created, go to https://send.royalmail.com/collect/youritems Enter your tracking number ending in GB into the relevant box. Follow the remaining steps to arrange a convenient collection date from your home address. Refunds will be processed within 7 working days of us receiving them, although this may take a little longer during particularly busy sale periods.

FREE  Start a return

EVRI Return through EVRi’s store network of over 7,000 ParcelShops, open 7 days a week, early until late Print a label or obtain your Paperless return QR code by clicking the adjacent link and following the online instructions Please note, we no longer include a printed delivery note with our parcels.

FREE Start a return