Delivery & Returns Information

Summary of Delivery Options:

We always aim to pack and despatch your order as quickly as possible. Once it’s ready, we’ll send an email confirming all the details of your delivery including carrier and tracking information – and we won’t charge your credit or debit card until this is done.

Standard UK* delivery Delivered within 2-4 working days by Royal Mail Tracked. During busy Sale periods, delivery may take up to 7 working days. £3.95
Next Day Click & Collect in Store
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Order by 6pm Monday - Friday to pick up the next day in store. Orders after 6pm Friday will arrive in store by Tues. On a Bank Holiday weekend, orders after 2pm Thursday will arrive in store by the following Wednesday.
As soon as your order arrives in store, we’ll send an email to let you know that it’s ready for collection. When visiting us to collect your parcel, please remember to bring the payment card used, or valid photo ID for PayPal.
FREE
Next day UK* delivery Order by 5.30pm Monday-Thursday. Orders placed after 5.30pm Thursday will be delivered on the following Monday. £5.95
Next day UK* delivery before 1pm Order by 5.30pm Monday-Thursday for guaranteed delivery by 1pm the following day. Orders placed after 5.30pm Thursday will be delivered on the following Monday. £7.95
Saturday UK* Delivery Order by 6pm Friday for delivery on Saturday. £7.95
Express Monday UK* Delivery Order by 12pm on a Sunday for delivery on the following Monday.
We are unable to offer this service for the delivery of Gift Cards.
£5.95
Gift Card Delivery Free postage when only ordering Gift Cards
Standard UK:  2 - 4 working days via Royal mail tracked.
Standard Europe:  5 - 7 working days
Standard Rest of the World: 7 - 12 working days
FREE
Europe - Standard 5 - 7 working days £5.95
Europe - Express 2 - 3 working days £8.95
Rest of the World - Standard 7 - 12 working days £9.95
Rest of the World - Express ** 3 - 5 working days £15.95
*applicable to mainland UK only. Excludes Northern Ireland and Scottish Highlands (postcodes: PH22, PH33, PA34, IV1 - IV5, IV11, IV13, IV15, IV17, IV19, IV26, IV40, IV52, IV63, KW16, HS2, ZE1)
** excludes BFPO or PO Box addresses, Russian Federation, Monaco, Tenerife or Mallorca
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Summary of Returns Options:

We’re happy to offer an exchange or refund on undamaged items within one month – or 14 days for sale items – with a valid receipt or despatch confirmation note.

Extended Christmas return policy:
Because it’s Christmas, we’re giving you a little longer to return any unwanted purchases. 
All items purchased between November 01st and December 15th may be returned until January 15th for a refund or exchange, with the original receipt (including sale items).
From December 16th onwards, full priced items may be returned within one month and sale items within 14 days.

If you’ve lost your receipt or note, we can exchange items at the current selling price. All refunds will be via the payment method as before.

RETURN TO STORE

Items can be returned to any UK Crew Clothing store for a refund or exchange. Please note:

- In order for refunds to be processed, the payment card used for purchase must be presented in store by the cardholder

- PaypalWhere payment has been made via PayPal, we are unable to process a refund in-store but items may be exchanged in store at their equivalent value only. For a refund to be processed to a PayPal account, items must be returned by post as outlined below

- Our HOOPERS TORQUAY concession store is unable to accept the return of items purchased in other Crew stores or online

 
RETURN BY POST
Simply complete the returns form on the reverse of your Despatch Confirmation Note, enclose this with your return, and label your parcel using the pre-addressed sticker provided. Please note:

- Unless otherwise stated, postal charges will apply when returning items to our Head Office address.

- We strongly recommend that all customers obtain proof of postage from the sending office/retailer, to safeguard the returning parcel. We are unable to accept responsibility for items that do not reach us.

- We’ll send email – if an address is provided - to confirm receipt of your parcel. Replacements/refunds will be processed within 7 working days from the date we receive your return. All refunds will be issued via the original payment method.

- Where payment has been made via PayPal, we are only able to offer an exchange for items of equal or lesser value to the returned item/s.

Returns Address: Crew Clothing Returns, 20 Lydden Road, Wandsworth, London, SW18 4LR

 

COLLECT PLUS
Available to UK customers, Collect Plus offer a convenient returns service for a uniform price of just £4.09, from over 5,500 participating stores.

To create your returns label and locate your nearest store, visit:
www.collectplus.co.uk/returns/new/crewclothing

Simply attach your Collect+ label to the parcel and deposit your return. A postage receipt will then be provided, with a unique tracking reference for your return. Parcels typically take 3-5 working days to arrive. Refunds/exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.

For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm