Delivery & Returns Information
Summary of Delivery Options:
We always aim to pack and despatch your order as quickly as possible. Once it’s ready, we’ll send an email confirming all the details of your delivery including carrier and tracking information – and we won’t charge your credit or debit card until this is done.
Standard UK delivery
Free when you spend £50*
|Delivered within 3 - 5 working days by Royal Mail Tracked. During busy Sale periods, delivery may take up to 7 working days.||£3.95|
Click & Collect in Store
View our Stores >>
Order by 5.30pm Monday - Friday to pick up the next working day in store. Orders after 5.30pm Friday will arrive in store by Tuesday.
As soon as your order arrives in store, we’ll send an email to let you know that it’s ready for collection. When visiting us to collect your parcel, please remember to bring the payment card used, or valid photo ID for PayPal.
During Sale periods orders will arrive within 3- 5working days.
On a Bank Holiday weekend, orders after 5.30pm Friday will arrive in store by the following Wednesday.
|Next day UK** delivery||Order by 5.30pm Monday-Thursday. Orders placed after 5.30pm Thursday will be delivered on the following Monday.||£5.95|
|Saturday UK** Delivery||Order by 5.30pm Friday for delivery on Saturday.||£7.95|
|Express Monday UK** Delivery||
Order by 12pm on a Sunday for delivery on the following Monday. Please note this is not available on Bank Holiday Mondays.
We are unable to offer this service for the delivery of Gift Cards.
|Gift Card Delivery||
Free postage when only ordering Gift Cards
Standard UK: 2 - 4 working days
Standard Europe: 5 - 7 working days
Standard Rest of the World: 7 - 12 working days
|Europe - Standard||5 - 7 working days||£5.95|
|Europe - Express||2 - 3 working days||£8.95|
|Rest of the World - Standard||7 - 12 working days||£9.95|
|Rest of the World - Express ***||3 - 5 working days||£15.95|
*For Scottish Highlands and Offshore Islands please allow an additional day in lead time (postcodes: JE, GY, all HS, IV55 – IV56, KA27 – KA28, KW15 – KW17, PA41 – PA49, PA60, PA61 – PA78, PH41 - PH44, All ZE, All IM, TR21 - TR25)
** Express services will request a signature upon delivery. Our Express services are only available to addresses within England, Wales and Scotland (excluding Scottish Highlands & Islands: HS, IV, KA, KW, PA, PH, ZE).
*** excludes BFPO or PO Box addresses, Russian Federation, Monaco, Tenerife or Mallorca
|View More Delivery Details >>|
Summary of Returns Options:
We’re happy to offer an exchange or refund on undamaged items within one month – or 14 days for sale items – with a valid receipt or despatch confirmation note.
|RETURN TO STORE|
Items can be returned to any UK Crew Clothing store for a refund or exchange. Please note:
- In order for refunds to be processed, the payment card used for purchase must be presented in store by the cardholder
|RETURN BY POST|
Simply complete the returns form on the reverse of your Despatch Confirmation Note, enclose this with your return, and label your parcel using the pre-addressed sticker provided. Please note:
- Unless otherwise stated, postal charges will apply when returning items to our Head Office address.
- We strongly recommend that all customers obtain proof of postage from the sending office/retailer, to safeguard the returning parcel. We are unable to accept responsibility for items that do not reach us.
- We’ll send email – if an address is provided - to confirm receipt of your parcel. Replacements/refunds will be processed within 5 working days from the date we receive your return. All refunds will be issued via the original payment method.
- Where payment has been made via PayPal, we are only able to offer an exchange for items of equal or lesser value to the returned item/s.
Available to UK customers, Collect Plus offer a convenient returns service for a uniform price of just £4.09, from over 5,500 participating stores.
To create your returns label and locate your nearest store, visit:
Simply attach your Collect+ label to the parcel and deposit your return. A postage receipt will then be provided, with a unique tracking reference for your return. Parcels typically take 3-5 working days to arrive. Refunds/exchanges will be processed within 5 working days of us receiving your return, at which point a confirmation email will be sent.
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm