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Order by 5.30pm Monday - Friday to pick up the next working day in store. Orders after 5.30pm Friday will arrive in store by Tuesday.
As soon as your order arrives in store, we’ll send an email to let you know that it’s ready for collection. When visiting us to collect your parcel, please remember to bring the payment card used, or valid photo ID for PayPal.
During Sale periods orders will arrive within 2-3 working days.
On a Bank Holiday weekend, orders after 5.30pm Friday will arrive in store by the following Wednesday.
Next day UK** delivery
Order by 5.30pm Monday-Thursday. Orders placed after 5.30pm Thursday will be delivered on the following Monday.
Saturday UK** Delivery
Order by 5.30pm Friday for delivery on Saturday.
Express Monday UK** Delivery
Order by 12pm on a Sunday for delivery on the following Monday. Please note this is not available on Bank Holiday Mondays.
We are unable to offer this service for the delivery of Gift Cards.
Gift Card Delivery
Free postage when only ordering Gift Cards
Standard UK: 2 - 4 working days
Standard Europe: 5 - 7 working days
Standard Rest of the World: 7 - 12 working days
Europe - Standard
5 - 7 working days
Europe - Express
2 - 3 working days
Rest of the World - Standard
7 - 12 working days
Rest of the World - Express ***
3 - 5 working days
*For Scottish Highlands and Offshore Islands please allow an additional day in lead time (postcodes: JE, GY, all HS, IV55 – IV56, KA27 – KA28, KW15 – KW17, PA41 – PA49, PA60, PA61 – PA78, PH41 - PH44, All ZE, All IM, TR21 - TR25)
** Express services will request a signature upon delivery. Our Express services are only available to addresses within England, Wales and Scotland (excluding Scottish Highlands & Islands: HS, IV, KA, KW, PA, PH, ZE).
When placing an order for delivery within Northern Ireland, UK should be selected as the delivery country. If Next Day service is then selected, delivery to Northern Ireland will take 2-3 working days
*** excludes BFPO or PO Box addresses, Russian Federation, Monaco, Tenerife or Mallorca
Summary of Returns Options:
We’re happy to offer an exchange or refund on undamaged items within one month – or 14 days for sale items – with a valid receipt or despatch confirmation note.
If you’ve lost your receipt or note, we can exchange items at the current selling price. All refunds will be via the payment method as before.
RETURN TO STORE
Items can be returned to any UK Crew Clothing store for a refund or exchange. Please note:
- In order for refunds to be processed, the payment card used for purchase must be presented in store by the cardholder
- Where payment has been made via PayPal, we are unable to process a refund in-store but items may be exchanged in store at their equivalent value only. For a refund to be processed to a PayPal account, items must be returned by post as outlined below
- Our HOOPERS TORQUAY concession store is unable to accept the return of items purchased in other Crew stores or online
RETURN BY POST
Simply complete the returns form on the reverse of your Despatch Confirmation Note, enclose this with your return, and label your parcel using the pre-addressed sticker provided. Please note:
- Unless otherwise stated, postal charges will apply when returning items to our Head Office address.
- We strongly recommend that all customers obtain proof of postage from the sending office/retailer, to safeguard the returning parcel. We are unable to accept responsibility for items that do not reach us.
- We’ll send email – if an address is provided - to confirm receipt of your parcel. Replacements/refunds will be processed within 5 working days from the date we receive your return. All refunds will be issued via the original payment method.
- Where payment has been made via PayPal, we are only able to offer an exchange for items of equal or lesser value to the returned item/s.
Returns Address: Crew Clothing Company Ltd. , Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD