WAYS TO RETURN

Changed your mind? No problem. You can return your purchase within 28 days, as long as it’s in its original condition with tags attached, and you have your proof of purchase. Items must be unused, in their original packaging, and in a condition that allows us to resell them.
 
A few things can’t be returned unless faulty or not as described:

• Personalised items
• Underwear and boxer shorts
• Socks that have been tried on
• Swimwear where the hygiene strip is missing or broken
 
All refunds will be issued to the original payment method.

Extended Christmas Returns Policy:

• We’re making festive shopping easier with an extended returns window.
• All full-price and sale items purchased from 13th October 2025 can be returned or exchanged until 23rd January 2026, when accompanied by a receipt.
• If you don’t have your receipt, you’re still welcome to exchange your unworn items in store at the current selling price.
• All refunds will be issued to the original payment method.
 

Need more information? Please see our FAQs
 

QUICK & EASY RETURNS TO A CREW STORE

STORE RETURNS No printer required, simply take proof of purchase for a refund or exchange Your return or exchange will be processed immediately to the card you paid with You will receive your refund in your bank 3-5 days after the refund is processed. Please note, we are unable to accept online returns or returns purchased from concession stores, including Hoopers Department Stores. Find your nearest store here

FREE

TRACK YOUR POSTAL RETURN EVERY STEP OF THE WAY WITH OUR NEW ONLINE RETURNS PROCESS

ROYAL MAIL Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations Complete the returns form on your Despatch Note and enclose within the parcel Print a label or obtain your paperless return QR code by clicking the adjacent link and following the online instructions Refunds will be processed within 7 working days of us receiving them, although this may take a little longer during particularly busy sale periods.

FREE Start a return

ROYAL MAIL COLLECTION Complete the returns form on your Despatch Note and enclose within the parcel Click here to print your label or obtain your paperless return QR code and follow the online instructions Once the return has been created, visit Royal Mail and follow the online instructions to book your collection time slot Refunds will be processed within 7 working days of us receiving them, although this may take a little longer during particularly busy sale periods.

FREE

EVRI Return through EVRi’s store network of over 7,000 ParcelShops, open 7 days a week, early until late Complete the returns form on your Despatch Note and enclose within the parcel Print a label or obtain your Paperless return QR code by clicking the adjacent link and following the online instructions

FREE Start a return