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To check the status of your order, simply go to My Account and select Order History. The orders will be displayed with the most recent first. To view the full order, simply click on the order number.
• Order Accepted - means we have received your order, but it hasn't been processed yet.
• Preparing to despatch - means the order is in the Fulfilment Centre being processed.
• Despatched - means your order has left our Fulfilment Centre and you will receive an email confirming this.
You are also able to track your order through to the couriers, simply by clicking on the package number for the relevant order. You will then automatically be transferred to the couriers website to track exactly where the order is.
If you have any queries at all with regards to your orders please call us on 0333 121 1993.
Change or Cancel Order
If you wish to change, add or cancel an order, please contact our Customer Services team on 0333 121 1993, with your order number.